Our Policies

PRICING

Prices on website are reflected in US Dollars and are applicable for orders within Canada and USA only. Inquiries from outside of North America may be subject to different prices. Please contact our sales team for further details. Prices are subject to change without notice.

METHODS OF PAYMENT

For domestic orders (Canada and United States), HPA accepts payment via PayPal, Visa, or Mastercard for most items. All International orders and all domestic Turbo Systems and Custom Vehicles must be paid via Bank Transfer.

SHIPPING

Unless otherwise noted or requested, HPA ships via UPS. We are unable to ship to PO Boxes. For security purposes, HPA Motorsports will ship only to the verified billing address of the credit card used.

FULLFILLMENT

In stock items typically ship out of our warehouse within 1 to 2 business days.  If an item is out of stock or built-to-order, we will contact you before processing your payment and finalizing your order to inform you of the anticipated ship date.  If you wish to cancel an order AFTER it has been finalized, our standard 10% processing fee is applied to cover non-refundable credit card merchant fees.

INTERNATIONAL ORDERS

Brokerage, Duty, or VAT may be imposed by the importing country, and these charges will be the sole responsibility of the recipient.

CANCELLATIONS

Order Cancellations are subject to a 10% processing fee.

RETURNS

All returns must be approved by HPA Motorsports. NO RETURNS after 30 days from your order date. All returned goods must be in brand new, un-used, un-installed condition in their original packaging. Shipments will not be accepted without a Return Merchandise Authorization (RMA) number and must be shipped freight pre-paid. Any brokerage fees incurred by HPA to receive returned goods will be billed back to the customer. A restocking fee of 15% will apply to all returned items.

NO REFUNDS on ECU & DSG Tunes, flashing tools, electrical, special order, used, or non-stock items.

For electronic items - VADpro & Touchmotion AWD controller: NO RETURNS for any open items. For unopen items, a 20% restocking fee will apply.

 

SPECIAL ORDERS

All Special Order items including Custom Vehicles, FT-series Turbo Systems, Non-Stock items, etc., require a Non-Refundable deposit of 70% upon booking order. Balance is due prior to release of shipment.

SHIPPING DAMAGE

All orders are shipped insured against loss or damage in transit. It is important that you inspect your package with the driver present and denote any suspected damage at time of delivery. Damage should be reported to the carrier immediately.

ACCOUNTABILITY

HPA Motorsports Inc. is accountable and responsible for personal information under its control and has designated a Privacy Officer who is accountable for compliance with this Policy.

PURPOSES

At HPA Motorsports Inc., we collect, use, and disclose Personal Information to provide you with the services you have requested and to offer you additional products and services we believe you might be interested in.

Personal Information may include your name, address, birthday, personal identification numbers, vehicle information, credit card or banking information, transaction details, etc.

CONSENT

Personal Information will only be used for the purpose for which it was collected and will not be disclosed to any outside parties without your explicit consent, except when permitted or required by law, for example; in relation to criminal investigations or government tax reporting requirements.

LIMITS ON COLLECTION AND USE OF PERSONAL INFORMATION

HPA Motorsports Inc will limit collection of information to that which is reasonable and necessary to provide the products and services you have requested.

In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. All employees and independent contractors of HPA Motorsports Inc. are informed about the importance of privacy and are required to abide by the privacy standards we have established.

ACCURACY

HPA Motorsports Inc. will make a reasonable effort to ensure that Personal Information it is using or disclosing is accurate and complete. In some cases, HPA Motorsports Inc. relies on you to ensure that certain information, such as your address or telephone number, is current, complete and accurate. Should you identify any incorrect or out-of-date information in your file, HPA Motorsports Inc. will amend the information as required and, if appropriate, will send the amended information to third parties to whom the information has been disclosed.

SAFEGUARDING YOUR INFORMATION

HPA Motorsports Inc. protects the Personal Information in its custody or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. Electronic customer files are kept in a secure password protected environment, and paper-based files are stored in locked filing cabinets.

COMPLIANCE

Any inquiries, complaints or questions regarding this Policy should be directed in writing to the HPA Motorsports Inc. Privacy Officer at 100 – 10185 199B Street, Langley BC V1M 3W9.